Our fall detection algorithm is primarily trained to detect falls where you fall and lay still afterwards, assuming this is the situation where you might not be able to activate the manual alarm from the watch. It is also trained specifically on fall patterns for people with an age over 70.
Does the watch work in all countries?Sarah Tovatt2023-02-20T22:21:17+00:00
The watch itself works anywhere, as long as the watch is connected to your smartphone and the phone has internet access. However, our 24/7 emergency response center currently only operates in the USA and Canada.
Can I turn off the alarm? I may have fallen but everything went well.Sarah Tovatt2023-02-20T22:23:33+00:00
After an alarm is triggered you have 30 seconds to cancel it before it is sent to the Emergency Response Center and your Contacts. You do this via the app in your smartphone or by holding down the push button on the watch for 10 seconds.
If I want help but have not fallen – what should I do then?Sarah Tovatt2023-02-20T22:26:33+00:00
You can manually trigger an alarm on your watch by pressing and holding the bottom button for three seconds. The alarm will also be automatically activated if you fall and lay still for more than 10 seconds after the fall. For a more detailed description of how to trigger an alarm, read our instruction page on how to trigger an alarm.
Is there a GPS in the watch?Sarah Tovatt2023-02-20T22:31:47+00:00
The watch must be paired with the phone in order for a fall alarm to be sent to the Emergency Response Center and your Contacts. For example, if the distance becomes too large, the watch loses contact with the phone. Should this happen, we will automatically send a notification to your smartphone that the contact has been lost.
What happens if I accidentally delete the app?Sarah Tovatt2023-02-20T22:41:12+00:00
If you delete the app your fall alarms will no longer be sent to your Contacts or the Emergency Response Center since that is done by the app. But don’t worry, you can just download the app and then pair the watch to the phone according to the instructions in the user manual and/or in the app and you can use the service again. Your Contacts and alarm history will be saved.
Can I register myself as a contact to someone else in the app?Sarah Tovatt2023-02-20T23:08:15+00:00
BELLPAL is a Swedish company that develops products and services to support seniors to live free and active lives. With design and engineering, we want to develop a more human technology. As far as possible, we want to make the technical aspects of technology invisible, and allow simplicity to take place.